Frequently Asked Questions | DecoStat Decorative Films

Frequently Asked Questions Applicable To Both Wall Decal and Window Film Prints

What will you print?

If you are comfortable uploading it and want prints made of it, DecoStat will print it for you.

Do I give up any Art Ownership or Copyright protections when having prints made at DecoStat?

No, DecoStat is a print service. You maintain all copyright ownership when having DecoStat print your art. DecoStat respects your privacy, all customer information and records are encrypted. No information is sold, shared or given to any other company.

Can I combine more than one piece of art on a sheet?

Yes, you can have more than one piece of art on a sheet, the same art in multiple sizes 'ganged-up' on a sheet, or a combination of the two. When a sheet has multiple pieces of art, we send you one sheet with the images printed as you placed them on the sheet. It is very easy to trim out the indivdual pieces using scissors or a straight-edge and sharp utility knife.

Do you need some helpful hints on reading a tape measure?

For some great tips on reading a tape measure please see the diagram here.

Window Film Frequently Asked Questions

What is Wallpaper For Windows window film?

It is the film that all art for glass is printed on. It is a special adhesive-free, vinyl film that is clear or privacy (creates the look and feel of lite frost glass). Privacy film provides a translucent privacy, reduces glare, and blocks 95% of damaging UV rays. You can cover all of the glass or a section of glass. The film is easy to install, removable, and reusable.

Can this window film be used on commercial properties?

Certainly! Our customers use DecoStat in churches, fitness centers, store fronts, offices buildings, hospitals, restaurants, schools / universities, day care centers, doctor / dentist offices and government buildings.

Does your window film block out all sunlight?

No. It will diffuse sunlight, reduce glare, filter UV rays, while letting a more pleasant, natural light into the room.

Is this film easy to apply? Can I do this myself?

Yes. This adhesive-free (static cling) window film is an easy Do-It-Yourself project. It can be applied in minutes and will look great for years! An applicator squeegee is included in the box. The only other item that you need is a spray bottle with water and a couple drops of liquid soap. For large pieces of film (glass doors, large windows, etc.) it is best to have a second set of hands available to help remove the backing paper from the film. Poster sized or smaller pieces are easily done alone. See our Installation Instructions for full details and photos.

Is this window film Ortho Phthalate free?

Yes, Wallpaper for Windows is a Phthalate Free window film. It meets commercial and residential fire & building codes and Californiaís new Phthalate free regulations. Download MSDS Material Safety Data Sheet (PDF)

I have seen lots of flimsy window film. Is your film like this?

No. This film is made of high-quality 8-mil vinyl with UV protection and printed with quality inks that are 4X better quality than laser or ink jet. You will be very impressed with the quality or the film and the art!

Does your product use any adhesive?

No. The film is non-adhesive. It adheres to the glass surface by static cling and won't come off until you want it to.

Can Wallpaper For Windows be used on surfaces other than glass?

Yes. Our window film can be used on any smooth, nonporous surface -- such as plexi-glass and lexan plastics.

Can this product be cut to fit a small window?

Yes. Wallpaper For Windows can easily be cut to size with scissors or a utility knife. Just measure your windows; trace the pattern or size on the window film backing paper; and trim. Even a DIY beginner can do it!

Will the heat or cold affect the Wallpaper For Windows film?

No. The film is not affected by the elements. It actually insulates your glass, thereby reducing energy costs.

Can I use your window film on my shower doors or shower enclosure?

Yes, please do! Moisture will not affect this "wallpaper". However, it is recommended (but not required) that you install the window film on the outside of the enclosure. It is fine to install the film inside a shower or on a shower window, we recommend the outside as it reduces glare from the glass reflecting in the room. (Glass must be a smooth, non-textured glass.)

Once I have the window film installed, how do I clean it?

The best cleaner to use is soapy water, but you can use your normal glass cleaner as well.

How do I remove and store the Wallpaper For Windows film?

Easily! To remove, simply start in one corner and peel the vinyl off the glass. Because Wallpaper For Windows film is a non-adhesive static cling film, no messy residue is left on the glass. If you intend to use it again, it is best to do so immediately or store on the original backing paper until it is time to reapply.

Wall Decal Frequently Asked Questions

What surfaces can wall decal prints be applied to?

Wall decal prints can be applied to interior walls, wood and metal doors that are painted with a smooth texture or grain.

How many times can Wall Decals be repositioned or removed and reapplied?

Before applying wall decals, make sure the wall has been wiped free of all dirt and dust. Dirty walls will dramatically reduce the number of times the print can be applied and removed.
With clean, dust free walls, prints can be removed and applied or repositioned 5 - 8 times.

Can I apply this to my car or boat?

No, this material is for interior use only. (We are currently testing exterior quality films and will be introducing exterior quality prints In early 2015.)

Can Wall prints be applied to glass?

Not recommended. Wall decals can be applied to glass, but is not the best material to use for glass surfaces. Wall decals are printed on one side, but the adhesive-side is white, the artwork is not visible on the other side. For glass applications, Window Film prints are recommended. The print is calibrated for use on glass, the artwork is visible on both sides of the glass and it can be applied and removed as many times as desired.

Application & Care

How do I apply Wall Decals to a surface?

You won’t need your friendly, neighborhood rocket scientist to skin a device…just the ability to follow these four simple steps:

1. Dirt is the arch nemesis of Skins! Clean the surface of the device per the manufacturer’s suggestions. If you’re not sure, refer to the directions that came with the device or visit the manufacturer’s website.
2. Peel your Skin off its backing and apply slowly to the device – smooth out any air pockets as you go. If you need to reposition it, don’t worry – Skins can be removed and reapplied without stretching out of shaping.
3. Show off your new Skin to everyone in the immediate area.
4. Take photos and email images of your new Skin to family, friends and rivals.

What’s the best way to clean a DecoStat Wall Decal

Skins can easily be cleaned using two soft, clean cloths and a splash of water. Simply dampen the cloth and wipe down the surface of your Skin. When you’re done, use the second clean cloth to dry it.

Instalation Instructions

Make sure you read up in the installation instructions before your begain your prject to make sure you will recieve the optimum quality you are looking for.

Shipping

How do I find out what my shipping charges will be?

To keep it simple we offer a Flat Rate Shipping of $7.99 per order.

Who will be delivering my package?

Unless expedited shipping is selected, orders will ship via the United States Postal Service using First Class Mail. All other products ship via UPS Ground. UPS also provides service for Second Day Air and Overnight Air within the United States. International orders may arrive using a carrier common in the country of destination. Whatever shipping method you select, always allow up to two business days to process your order and up to five business days for custom prints.

How do I track my order?

To track your order click here to visit our Order Status screen.

You may also click here to contact our customer service for assistance.

How long will it take to recieve my order?

I know you're excited but try to relax. Your DecoStat should arrive in 5 – 7 business days, faster if you choose next day or second day air shipping. We watch inventory in real time so it’s pretty rare that your choice will be out of stock or backordered, but if this happens you'll be contacted to let you know when it will arrive.

We ship Monday through Friday except holidays. Allow 2 full business days for us to process your order. Saturday, Sunday, and holidays are not business days. If you order on Friday and Monday is a holiday, then your order won't get processed until Tuesday.

DecoStats are selling fast so the sooner you order, the sooner you'll get it.

Does DecoStat ship to P.O. Boxes?

Unfortunately, we are not able to ship to P.O. Boxes at this time. We recommend having your items shipped to a work address instead if that is possible.

Guarantees, Returns & Specials

Are there any rules I should know about DecoStat Specials?

Always read the fine print (disclaimer) when you find a great deal - whether on our communications or any other company’s. For any and all DecoStat Special Offers, the following rules apply:

1. Offers may not be combined with any other offers.
2. Offers do not apply to previously ordered items.
3. When the offer applies to multiple items, partial returns will not be accepted.
4. All returns are subject to the terms of our Money Back Guarantee.

What do I need to do to cancel my order?

You have one hour after you place your order to cancel it. To cancel your order you must contact DecoStat Customer Service by phone at 1-877-328-4323 between the hours of Monday through Friday from 9:00 a.m. - 8:00 p.m. (EST) or Saturday and Sunday from 9:00 a.m. - 5:30 p.m. (EST) Times are US Eastern. If you wait longer than one hour or if our Customer Service agents are not available at the time, you will need to call during our hours of operation to set up a Return Merchandise Authorization (RMA) so we can exchange the item or refund you.

Can I return a custom DecoStat?

We will gladly exchange your custom DecoStat within 30 days of delivery ONLY if you received it damaged or defective. This applies to all custom DecoStats, including Custom Vinyl Wall Graphics, Custom Canvas Prints, and Custom DecoStat Big Heads. To exchange your item you must have a return merchandise authorization number issued by DecoStat. Call 1-877-DecoStat (1-877-328-4323) for assistance.

Manage My Account

How do I change my password?

Go to My Account under the Info tab and log in. Or click here to go to this page and log in. Then click on the link after "Need to change your password?" under Account Information.

I forgot my password. How do I rest my password?

Click here and enter your email address/username for your account. A temporary password will then be emailed to you. Use this to log in and you may change your password once you are logged in.

My account is locked. How do I unlock it?

Click here and enter your email address/username for your account. Your account will become unlocked and a temporary password will then be emailed to you. Use this to log in and you may change your password once you are logged in.

Technical

I can't add items to my shopping cart?

There can be several reasons for this. The most common one that is easily fixed is that your browser is not accepting cookies. Consult your browser's tool section for information on cookies. If you still cannot add items then you can place an order through our call center at 1-877-DecoStat (1-877-328-4323)

Is your site secure?

Very secure. Secure like the football in Dwight Clark's hands in the '82 NFC Championship Game.

Instalation Instructions

Make sure you read up in the installation instructions before your begain your prject to make sure you will recieve the optimum quality you are looking for.

Company

Customer Service Phone 1-800-320-8439.

Customer Service: 9 a.m. – 6 p.m. Monday-Friday.

Got more questions regarding your DecoStat order, DecoStat products, or something else DecoStat? Call us at 1-800-320-8439.