Shipping Policy

Orders are usually shipped within 2-3 business days via Ground Service to the Contiguous US for just $7.99 on all orders, unless expedited shipping is selected during checkout.

Canadian shipping is $12.99 on orders $50.00 or more for the following territories BC, AB, SK, MB, ON and QC. All other territories should choose USPS International shipping.

  • Expedited shipping is available via UPS or FedEx to US addresses.
        Orders must be in-house by 1:00 pm EST to ship that day. Monday - Friday only.

      Orders received during the weekend will not ship till Monday.
  • International shipping is available via United States Postal Service Priority International mail.
        Taxes and duty may be applied to your shipment as a C.O.D. charge that you would be responsible for. Check with your local postal service before-hand to see what these cost may be.
    This excludes Canadian shipments where taxes are collected at point of sale.
  • You can get estimated shipping costs from the VIEW CART page or during checkout.

 

Return Policy

All DecoStat products are custom made-to-order and thus, cannot be returned. In the rare occurrence of a material or printing defect, products will be reprinted and replaced. DecoStat and EtchArt customer service is available at 800-320-8439 or 321-504-4060.

 

Privacy Policy

EtchArt, LLC and DecoStat.com takes your privacy seriously. Our privacy policy covers our treatment of personally identifiable information given or collected when you are on the site, i.e., email address, phone numbers, addresses, name. We will not sell or rent your personally identifiable information to anyone. This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage.

Because we wish to keep the privilege of contacting you, our privacy policy guarantees that we will not sell or give your email address to anyone; your contact information is kept confidential.

Our commitment to you
We want to make your online experience satisfying and safe. Our data collection policy goal is to provide you with a robust online experience. We collect information online primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, or email address. On other occasions such as when we provide services for purchases online, we may request your credit card number to conclude the transaction, or your mailing address to ensure proper delivery. We request this information to be of greatest value to you.

How the information is used

Our services have been designed to enable us to provide information to those customers who wish to receive it.

Below is a description of the uses of information we collect and how our visitors benefit from this action:

  • We provide information to customers who are short on time and wish to receive pertinent information regarding our products.
  • We provide a service that allows our customers to share the great news regarding our products to friends and family.
  • We provide a e-newsletter that is sent out periodically for customers who wish to receive our product information, coupons, discounts, and other information. Sporadically customers will qualify to win free products, service discounts, coupons. We provide special rate programs.

What choices are available to you regarding collection, and use of the information?

We do offer you the ability to control the email communications we make to you. It is our intention to give you as much control over our relationship as possible. You may cancel email communications at any time. As stated above, we wish to keep the privilege of contacting you. Our privacy policy guarantees that we will not sell or give your email address to anyone; your contact information is kept confidential.